Return Policy

30 Days guarantee exchanges & returns

All returns/exchanges must be made within 15 days of receipt of merchandise. Merchandise must be in original factory condition as received & must include all original packaging materials, warranty cards, manuals and accessories if any. Returns/exchanges may be refused if the merchandise doesn't meet the conditions required for returns/exchanges. Merchandise must be unopened. In the event a return or exchange is refused, the merchandise will be returned and the customer will be responsible for the shipping and handling charge. Customer must return all the Items at their expense under all circumstances unless we made a shipping error. Defective items may only be exchanged for same item unless item which is to be exchanged is out of stock or discontinued. Defective items must be returned to us first. We will not ship a replacement unless the defective item has been returned to us.

Returns on Free shipping Items

Any order that has a free shipping offer is subject to 40% restocking fees to cover the cost of S&H and processing. For example, if you ordered something which costs $10.00, you may return it for a refund of $6.00.

Wrong Address

If customer provided us with an incorrect shipping address and the item comes back to us, we will refund the purchase price only, or item can be re-shipped at nominal shipping charge at customer's expense. S&H will not be refunded. 40% restocking fees will be charged on free shipping items. Please do not forget to include any apartment or floor number.

All Sales Final

Our returns department will refuse any delivery without the return authorization number. Return authorization number can be obtained by e-mailing customer service Click Here

All returns are for the original purchase price less shipping & handling and must have a return authorization number (RA#). Returns may be subject to a 25% restocking fee. All returns must include original packaging. Please do not throw away any packaging unless you are sure that you want to keep the item. We will not be able to accept any returns without proper packaging materials.

Guaranteed Christmas Delivery

During peak Christmas time, we offer guaranteed Christmas delivery option to our customer's during checkout. We guarantee that you will receive your items by Christmas Day or the difference between Standard shipping and Christmas delivery shipping option will be refunded back to customer's payment method. This guarantee is null and void in full if delay is caused by reason beyond our or shipping carrier's control such as weather conditions, natural disaster or receiver not available to accept the package at time of shipment.

Cancellations

You may cancel any order at any time by e-mailing customer service only prior to shipment processing. Once the shipment has been processed, there will be a 10% service charge. If your Item has already been shipped, order cannot be cancelled or edited.

Very Important

If you do not hear back from us within 72 hours, make sure our e-mail is not blocked by your spam filters. Try using a different E-mail Address. It is customer responsibility to provide us the correct delivery address. In the event that the customer refuses the delivery for any reason or gave us an incorrect address, there will be a 40% restocking fee. S&H charges will also not be refunded.

International Customers

International customers are responsible for their country's customs, brokerage and duty fees. These are not included in S&H charges. We will not write gift or lower value on customs forms.

Special Delivery

If you require signature upon delivery, please contact us first as there is an additional charge.

All orders require at least 1-2 business days of processing time regardless of shipping method chosen during checkout. We reserve the right to choose the shipping method & shipping carrier at time of shipment.

By purchasing from our web site, you agree to abide by our return policy, terms & conditions. By purchasing from our web site, you also acknowledge that you have read and fully understand these policies.

 

Contact

We will contact you through your registered e-mail address, please make sure that it is working, if not please update your info in your registred account. We try to respond to messages within 48 hours, please bear with us as we are getting a lot of messages everyday. If you do not receive a reply to your email within 5 days, it means that we have not received your email or our reply has been filtered out by your spam filters. If this happens, please check your spam/bulk/junk mail folders or email us from a different email account.